Acceptable Use Policy

Last updated November 2026

You may not use ShiftAnswer, directly or through an Agent, to:

• Call any person without the consent required by law, or call numbers obtained from purchased or scraped lists.
• Place calls to emergency lines, hospitals' emergency numbers, or numbers on the National Do Not Call Registry without an exemption.
• Impersonate a real person, a government agency, or another business, or remove AI disclosures.
• Collect debts unless properly licensed and compliant with the FDCPA and state law.
• Make political robocalls or election-related calls designed to mislead or suppress voting.
• Engage in fraud, phishing, harassment, threats, or collection of payment card data by voice.
• Spoof caller ID or use numbers you are not authorized to use.
• Discuss or collect protected health information unless a signed BAA is in place.

We may suspend any Agent that violates this policy without notice.