Privacy Policy

Last updated November 2026

This document is a starting template and is not legal advice. Have a licensed attorney review it before relying on it.

What we collect

Account data: names, emails and phone numbers of customer users.
Call data: phone numbers, call times and durations, recordings, transcripts and AI-generated summaries.
Website data: information you submit through our contact form.

How we use it

To operate Agents on our customers' behalf, show call activity in dashboards, improve Agent performance for that customer, provide support, and meet legal obligations. We do not sell personal information.

Role

For call data, we act as a service provider / processor to our business customers, who are responsible for providing any required notices to their callers.

Sub-processors

We use Telnyx for telephony and voice AI, and cloud infrastructure providers for hosting and storage.

Retention

Call recordings and transcripts are retained for the length of the customer relationship unless the customer requests earlier deletion, then deleted within 90 days of termination.

Your rights

Depending on where you live (for example California under the CCPA/CPRA, or the EU/UK under GDPR), you may have rights to access, correct, delete or opt out. Contact privacy@shiftanswer.com. If you called one of our customers, we may forward your request to them.

Security

Data is encrypted in transit and access is restricted by role. No system is perfectly secure.